gotbet Terms and Conditions

1.1 Definitions

The terms used in these terms and conditions have the following meanings:

• "Platform" means the gotbet website, app, and all associated digital services.
• "User" or "Member" means any person who is registered on the gotbet platform.
• "Service" means casino games, sports betting, live casino, and other entertainment activities provided by gotbet.
• "Wallet" means the user's personal funds account on the platform.

1.2 Scope of Agreement

These terms and conditions apply to all services on the gotbet platform. Additional terms may apply to specific games or promotional offers, and these will supplement the main terms and conditions. In the event of any conflict, the specific term will take precedence.

1.3 Language and Interpretation

The original version of these terms and conditions is written in Bengali and the Bengali version will be considered final. In the event of any conflict with a translation, the Bengali text will apply.

2.1 Age Restriction

Use of the gotbet platform is permitted only for individuals aged 21 or older. You must confirm your correct age at the time of registration. gotbet may request a government-issued ID from you as part of the age verification process.

2.2 Registration Requirements

To register an account, you must meet the following requirements:

• You must be 21 years of age or older.
• All information provided must be truthful, accurate, and complete.
• Each individual may operate only one account.
• You must not be a resident of any country or region where online gaming is completely prohibited.
• You must have a personal payment account registered in your own name.

2.3 Accuracy of Information

Providing false or misleading information at the time of registration is a direct violation of these terms and conditions. If discovered, gotbet reserves the right to immediately close the account and seize any available balance.

2.4 Multiple Account Prohibition

Creating multiple accounts under a single name, address, device, or payment method is strictly prohibited. If multiple accounts are detected, all accounts will be suspended and funds may be confiscated.

3.1 Password Protection

You are solely responsible for the security of your account. Use a strong password that includes uppercase and lowercase letters, numbers, and special characters. The password must not be shared with anyone.

3.2 Unauthorized Access

If you notice any unauthorized access or suspicious activity on your account, immediately notify our support team at [email protected] or contact us via 24/7 live chat.

3.3 Account Verification

gotbet may request completion of identity verification (KYC) at any time. This process may require a national identity card, passport, or other government-issued document. Failure to cooperate with verification may result in the account being temporarily restricted.

4.1 Deposit Rules

Deposits on the gotbet platform can be made via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 for each method. Deposits are added to your wallet almost instantly.

• Deposits must only be made from a payment account registered in your own name.
• Deposits from third-party accounts are not accepted and may result in account closure.
• Depositing is the only valid method to fund games or betting — no credit or loans are provided.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Approved withdrawals are generally completed within 5 to 30 minutes. Before processing a withdrawal request, gotbet verifies the following:

• Whether account verification (KYC) has been completed.
• Whether the wagering requirements for any applicable bonus have been met.
• Whether there are any ongoing investigations or security reviews.

Withdrawals can only be made to the same payment method used for the deposit, to ensure the safety of funds.

4.3 Currency

All transactions on the gotbet platform are carried out in Bangladeshi Taka (BDT / ৳).

5.1 Welcome Bonus

New members are eligible for a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 earns a ৳2,000 bonus, bringing the total balance to ৳3,000. Or depositing ৳6,000 or more earns the maximum ৳5,000 bonus, bringing the total balance to ৳11,000.

5.2 Wagering Requirements

A 10x wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered ten times before any winnings from the bonus can be withdrawn.

5.3 Bonus Usage Policy

• Bonus funds are tracked separately from cash funds.
• Requesting a withdrawal while a bonus is active may result in the bonus being cancelled.
• Multiple bonuses cannot be active at the same time.
• Bonuses cannot be transferred to another member.
• If bonus abuse is detected (arbitrage betting, use of multiple accounts), the bonus will be cancelled.

5.4 Right to Modify

gotbet reserves the right to modify, suspend, or cancel promotional offers at any time. For details on ongoing promotions, visit the Bonus Page.

6.1 Fair Play Policy

All games on gotbet are operated through a fair and verifiable Random Number Generator (RNG) technology. Live casino games (such as those from Evolution Gaming and Ezugi) are operated with real dealers via live streaming.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game or event, and are displayed in the game interface. gotbet reserves the right to adjust the betting limits for specific users when necessary.

6.3 Technical Issues

If a connection is lost mid-game or a technical error occurs, gotbet will make its decision by recovering records of previous results or settlements. In such situations, gotbet's decision will be considered final.

6.4 Sports Betting

Specific sports rules apply to sports betting. If a match is cancelled or postponed, the outcome of the bet will be determined according to gotbet's established policy, which generally means the original stake is returned.

6.5 VIP Program

gotbet's VIP program has three tiers: Bronze, Silver, and Gold. Members can advance to higher tiers based on active play, and weekly cashback is available at each tier — up to 0.4% for Bronze, up to 0.8% for Silver, and up to 1.2% weekly cashback for Gold.

7.1 Fraudulent Activities

Any of the following activities are strictly prohibited:

• Operating an account using another person's identity.
• Playing games using software, bots, or automated tools.
• Taking advantage of bonuses through multiple accounts.
• Exploiting technical vulnerabilities in the platform.
• Colluding with other members to influence game outcomes.

7.2 Anti-Money Laundering

gotbet is committed to preventing money laundering in accordance with international standards. Suspicious financial activities will be reported to the relevant authorities immediately.

7.3 Consequences of Violations

If any of the above activities are detected, gotbet may immediately suspend or permanently close the account, cancel all bonuses, and seize the balance.

8.1 Responsible Gaming Commitment

gotbet believes that gambling is a form of entertainment, not a means of livelihood. We actively encourage responsible gaming and provide support to help prevent addiction.

8.2 Self-Control Tools

Members can take the following steps to protect themselves:

• Set daily, weekly, or monthly deposit limits.
• Temporarily suspend the account for a set period of time.
• Activate permanent self-exclusion.

To access these services, contact us via 24/7 live chat or visit the Responsible Gaming Page.

8.3 Age Verification

It is our responsibility to keep minors (under 21) away from gambling. If you think a minor may be using your account, please let us know immediately.

9.1 Data Collection

gotbet collects necessary personal information during registration, transactions, and platform use. This information is used to improve the quality of your service and to ensure security.

9.2 SSL Protection

All information is protected through SSL encryption technology. Your personal and financial information is never sold or shared with third parties.

9.3 Privacy Policy

Details on the collection, use, and protection of personal information can be found on our Privacy Policy page. The Privacy Policy also applies as a supplement to these terms and conditions.

10.1 Service Availability

gotbet strives to keep the service active at all times, but the service may temporarily become unavailable due to maintenance, technical issues, or other reasons. No claims may be filed due to such disruptions.

10.2 Limitation of Damages

gotbet's maximum liability is limited to the amount you have deposited on the platform in the last 30 days. gotbet is not liable for indirect losses, loss of income, or loss of opportunity.

10.3 Third-Party Content

The game software displayed on the gotbet platform is developed by third-party providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt, etc.). gotbet is not directly responsible for the content or errors in these games, however we are committed to ensuring the highest quality experience.

11.1 Right to Make Changes

gotbet reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, members will be informed via email or through a notification on the platform.

11.2 Effective Date

Revised terms and conditions will take effect from the date of publication. Continued use of the platform after any changes will be considered as your acceptance of the revised terms and conditions.

11.3 Right to Close Account

If you do not wish to accept the revised terms and conditions, you may request to close your account. In this case, any available balance (subject to fulfillment of all wagering conditions) will be returned to you.

12.1 Support Services

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]

12.2 Complaint Resolution

Please first report any complaint through live chat. Complex matters are generally resolved within 3-5 business days. If you are not satisfied with the response, please file a formal complaint via email.

12.3 Applicable Law

These terms and conditions will be interpreted and enforced in accordance with the jurisdiction of the organization operating gotbet. Both parties will endeavor to resolve any disputes in a fair and amicable manner.