gotbet's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how your information is collected, used, and protected.
Introduction and Purpose
gotbet ("we", "our", "platform") provides a safe and reliable online gaming service for bettors in Bangladesh. This privacy policy explains what information we collect, why we collect it, and how we process it when you register on gotbet, use our services, or contact us. This policy applies to all our services, websites, and applications.
By using our platform, you agree to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.
We may update this policy from time to time to stay in line with relevant legal changes. If any significant changes are made to the policy, we will send a notification to your registered email address.
1. What Information We Collect
Personal Identity Information
When you create an account on gotbet, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address and nationality
- National ID card or passport number (for identity verification)
- Documents required for age verification
Financial Information
To ensure secure transactions, we collect:
- bKash, Nagad, Rocket and Upay account numbers
- Transaction history and amounts
- Deposit and withdrawal details
- Financial documents required for source verification
- Tax identification (where applicable)
Technical and Usage Information
To improve our services, we automatically collect:
- IP address and device information
- Browser type and operating system
- Page visit history and session duration
- Gaming activity and betting history
- Cookies and similar tracking technology data
Communication Information
When you contact us:
- Live chat conversation records
- Email correspondence content
- Support ticket details
- Complaints and feedback information
- Survey responses
2. How We Use Your Information
Service Delivery and Operations
We use the information we collect for the following purposes:
- To create, manage, and verify accounts
- To process deposits and withdrawals
- To maintain gaming history and balance records
- To provide bonuses, promotions, and VIP rewards
- To resolve technical issues
Security and Legal Compliance
We use information to ensure a safe environment:
- To detect and prevent fraud and suspicious activity
- To comply with anti-money laundering (AML) guidelines
- To verify age and ensure responsible gaming
- To meet legal obligations
- To handle dispute resolution and conduct audits
Service Improvement and Personalization
We use information to improve your experience:
- To recommend games and bonuses based on your preferences
- To improve platform performance and user experience
- To send relevant promotional information and offers
- To evaluate customer service quality
- To produce analytics and statistics (in anonymized form)
3. Disclosure of Information to Third Parties
gotbet never sells your personal information to third parties for commercial purposes. Information may only be disclosed in limited circumstances as described below:
Payment Providers
Necessary information is shared with bKash, Nagad, Rocket, and Upay to process transactions. These providers follow their own privacy policies and use information only for processing transactions.
Game Providers
Limited technical information may be provided to game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others for the operation of their software. This information is used solely for gaming services.
Legal Authorities
Information may be disclosed in response to court orders, government directives, or valid requests from law enforcement agencies. In such cases, we provide only the information legally required.
Technology Service Providers
Providers of cloud hosting, cybersecurity, analytics, and infrastructure services may process our data under contract. They act as sub-processors of information and may not use any data for their own purposes.
Business Transfers
In the event of a change of ownership, merger, or acquisition of gotbet, user information may be transferred. In such circumstances, we will notify you in advance and this privacy policy will continue to apply.
With Your Consent
For any purpose other than those mentioned above, we will obtain your explicit consent before sharing your information with a third party. You always have the full right to give or withdraw consent.
4. Cookies and Tracking Technology
What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. gotbet uses several types of cookies:
- Essential cookies: Required to maintain login sessions and ensure the core functionality of the platform.
- Functional cookies: Used to remember your preferences such as language settings.
- Analytics cookies: Used to analyze service usage and improve the platform.
- Security cookies: Used to detect fraud and keep accounts secure.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.
5. Data Security Measures
gotbet gives the highest priority to the security of your information. We apply industry-standard security measures:
Encryption Technology
All data transmissions are secured with SSL/TLS encryption. Stored sensitive information is protected through AES-256 encryption. Payment information is processed in a PCI-DSS compliant manner.
Access Controls
Access to your information is restricted only to those who need it. Staff operate under role-based access control systems and are bound by data confidentiality agreements.
Monitoring and Audits
Our systems are under 24/7 cybersecurity monitoring. Regular security audits are conducted and any potential threats are addressed immediately.
Data Breach Response
In the event of a data breach, we will act quickly and notify affected users within the timeframe required by applicable law.
6. Data Retention Period
How Long We Keep Information
We retain different types of information for different periods:
- Account information: Retained for a minimum of five years after account closure for legal reasons, in addition to the duration the account is active.
- Financial transaction records: Retained for a minimum of five to seven years in accordance with anti-money laundering regulations.
- Communication records: Retained for up to three years for dispute resolution and quality improvement.
- Technical logs: Generally retained for up to 90 days for security purposes.
- Marketing preferences: Retained until you withdraw your consent.
After the above periods, information is securely deleted or anonymized.
7. Your Information Rights
As a gotbet user, you have important rights over your personal information. We fully respect these rights:
Right to Access
You have the right to know what information we hold about you. You can request this information by logging into your account or contacting our support team.
Right to Rectification
If any of your information is inaccurate or incomplete, you can request a correction. We will update it as quickly as possible.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Restrict Processing
You can request that we limit the processing of your information for specific purposes, such as stopping marketing communications.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format. You can send this request to our support team.
Right to Object
You can object to your information being used in certain ways. In particular, you can withdraw your consent for direct marketing at any time.
To exercise any of the above rights, contact our support team via 24/7 live chat or by emailing [email protected]. We aim to complete your request within 30 business days.
8. Protection of Minors' Information
Policy for Users Under 21
gotbet strictly provides services to users aged 21 and above only. We do not knowingly collect information from minors.
- Age verification during registration is mandatory.
- If a user is found to be under 21, their account will be closed immediately.
- If information belonging to a minor is identified, it will be deleted from our system.
- If you believe a minor is using our services, please contact us immediately at [email protected].
9. Policy Changes and Updates
Policy Update Process
We may update this privacy policy from time to time. In the event of changes:
- We will send a notification to your registered email before any significant changes.
- The updated policy will be published on this page and the "Effective Date" will be updated.
- Continued use of the platform after changes means you have agreed to the new policy.
- If you do not agree with the updates, you have the right to close your account.
We recommend that you visit this page regularly and stay informed about the latest policy.
10. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our data protection team is always ready to answer your questions.
24/7 Live Chat Support
Our Bengali-speaking support team is available around the clock. For any privacy-related questions, contact us directly via live chat.
Email Contact
For detailed privacy requests, write to us at:
[email protected]